This blog wasn't meant to do this, but since they keep deleting my reviews, I wanted to warn people in our area about him!
We hired Derek's company, Royal Painting & Building to do our roof back in April/May of 2016. He had a great quote and was a customer of ours (he used to shop in our store 3-4 times a week!). He took a little longer than quoted to finish the roof, which we assumed would happen because once they started we had a heat wave, so they moved slower (which we were fine about).
A few weeks after they finished, we had our first rain storm. The ceiling in our living room was slightly leaking. We called him and he said he would send someone out ASAP to fix it. We called a few times, and he kept apologizing because they were busy and he had a death in the family. My grandmother passed the same time period, so we gave him another chance. It didn't rain the rest of the summer (other than maybe a light rain), so the leak of "out of sight, out of mind".
In October, we had another big rain storm. The living room was still leaking slightly, but my niece's bedroom ceiling collapsed in from the rain! We didn't even know there was a leak until it was too late! This was a Sunday night (Monday being a holiday). We called their 24/7 emergency number they had listed online. No one answered or called us back. We called several times between 7PM on Sunday and about 1PM on Monday. We finally hired someone else to fix the roof area of that side of the house and fix the damage of my niece's bedroom. Derek finally called us back on Tuesday and said he would fix it, we told him we hired someone to fix because he didn't get back to us fast enough (We had a HOLE in our ROOF and it was supposed to rain again!). Derek was fine with that, and said he would come look at the pictures and the damage and that if we gave him the receipts/invoice he would pay for the damage. About a week after we saw and spoke to him, we email his wife Jessica (she answers the phones and emails), the invoice and he refused to call us back to set up a payment plan. My mother called a few times and Jessica would tell her he would call her back, then they stopped answering when she call all together. I tried from my cell and they called back within 5 mins (right after my mother called them!). Jessica said they would have to talk to their other partner then call us back to set up a plan. I have called a few times since then with no return calls. It is now May and they are still refusing our calls and have yet to pay us back!
PLEASE PLEASE PLEASE do not hire them! Don't fall for their low estimates! They claim they use products, bought specifically for our house (that we paid for) and turns out they weren't put down! Take a look at the following photos of some of the damage!
Slight leak (June 2016) in the living room, the reason we called them.
This is what my niece's bedroom ceiling looked like the night it caved in!
This is a new(ish) leak we found during the snow/rain storms this winter (Feb-ish) of around our sky light,
We will need to re-do our whole roof this summer!
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